At ShopLuxStore, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return, please contact us so we can help resolve the issue.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging, tags, and accessories where applicable.
  • A return request should be submitted within 30 days of delivery.
  • Proof of purchase or order information may be required.

Certain products may not be eligible for return because of their nature, condition, or applicable laws.

2. Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order details and clear photos of the issue.

We will review the situation and, where appropriate, arrange a replacement, return, refund, or another suitable solution.

3. How to Request a Return

To request a return:

  1. Contact us through our website’s Contact Us page.
  2. Provide your order number and the reason for the return.
  3. Include photos or other information if requested.
  4. Wait for our instructions before sending the item back.

Please do not send items to an address without receiving return instructions from us first.

4. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect item, we may cover reasonable return shipping costs where applicable.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.

5. Refunds

Once we receive and inspect an eligible returned item, we will notify you about the status of your refund.

If approved, the refund will generally be issued to the original payment method.

The time it takes for the refund to appear may depend on your payment provider or financial institution.

6. Partial Refunds

In certain circumstances, only a partial refund may be available, such as when an item is returned used, damaged, incomplete, or without its original packaging where those conditions are required for a full refund.

7. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange when the same product is available.

If the replacement is unavailable, we may provide another appropriate resolution, such as a refund.

8. Non-Returnable Items

Some items may not be eligible for return, including products that are:

  • Used or damaged after delivery
  • Missing original packaging or essential accessories
  • Personalized or made specifically for the customer, where applicable
  • Otherwise excluded by applicable law or clearly identified as non-returnable before purchase

9. Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed, shipped, or otherwise prepared for delivery.

If an order can no longer be cancelled, you may request a return according to the terms of this policy.

10. Refund Delays

If your refund has been approved but you have not received it, first check your payment account and contact your payment provider.

If you still cannot locate the refund, please contact us so we can assist you.

11. Policy Changes

We may update this Refund & Returns Policy from time to time. Any changes will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us through the Contact Us section of our website.

Website: ShopLuxStore
Domain: shopluxstore.us

We are committed to making your shopping experience as simple, fair, and enjoyable as possible.