Return & Refund Policy

At SHOPLUXSTORE LLC, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please contact us so we can review your situation.

Return Eligibility

Customers may request a return within 30 days of receiving their order, provided the item is eligible for return.

To be eligible, products should generally be:

Unused
In their original condition
In their original packaging where applicable
Accompanied by proof of purchase

Certain products may not be eligible for return due to their nature or applicable hygiene and safety requirements.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging when requested

We will review the issue and determine the appropriate solution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, return shipping costs may be the customer's responsibility.

Exchanges

If you would like to exchange an item, please contact customer service. Exchange availability may depend on product availability.

How to Request a Return

Email: admin@shopluxstorellc.com
Phone: (786) 634-1647

Please include your order number and the reason for your return.